Frequently Asked Questions
Are your products eco-friendly?
Yes, we use soy wax, which is eco-friendly and all natural. This is unlike most store bought candles / wax melts which are often made from paraffin wax.
Are your products pet friendly?
Yes, I have a puppy of my own, so I make sure to check all the essential oils that I use in any of my blends. This is something close to my heart as fragrance oils can have bad effects on pets.
What are your turnaround times?
We of course try to get your orders out to you as soon as possible, but please try to remember that we are a small company, that hand blends and hand pours all of our products. With this in mind, we aim to get all of our products dispatched within 5-7 working days of receiving the order.
What is your shipping method?
As standard, we use 1st Class Royal Mail. If you require an order more quickly, please contact us prior to placing the order and we will do our best to accommodate your needs.
Do you accept returns?
Yes, we pride ourselves on our customer service, so where possible, we will do all that we can to keep our customers happy. All that we ask is that you contact us within 7 days of receiving your item. Once contacted and a replacement / refund is agreed, the product MUST be returned, unused and complete within 14 days from the date you received your items.
Are your products safe for people pregnant and breastfeeding?
There are certain essential oils that are not suitable for those pregnant or breastfeeding, please ask which blends would not be suitable prior to purchase.